FAQ + CONTACT

CHRISTMAS DELIVERY

MONDAY 18 DEC:   Final day of dispatch for South Island AND Rural Deliveries
TUESDAY 19 DEC:  Final day of dispatch for North Island

SHIPPING COSTS, ORDERING

Delivery charge is a flat $8.00 with FREE shipping for orders over $80.00
Multiple Orders If you wish to place a large order of multiple items, (10 plus) to be shipped together please contact us so that we can give you a shipping cost.

Ecobubbles use Fastway Couriers for delivery throughout New Zealand. We send your tracking number when posted so you can follow your order from pickup to delivery on their website. All parcels are sent with signature required (unless otherwise requested). If the courier can’t get a signature, a card will be left in the letter box for redelivery or pickup.
If you have any special delivery requests – no signature required, or to be left in a certain place for example, just fill in the NOTE section when placing your order

.DO YOU OFFER PACKAGING & GIFT WRAPPING?

We make sure all orders are well packaged to protect contents and all are attractively boxed.
If it is for a gift we include a hand written card with your message at no extra charge. There is a box you can fill in at checkout with your message and any other details you would like us to know about.
Invoices/Receipts are sent when order is processed, but are not sent with orders, so recipients of gifts will not see how much the item(s) cost

DO YOU SHIP OVERSEAS?

Many people buy online from overseas to send to friends in New Zealand, but we don’t send internationally at present.


WHAT IS YOUR RETURN POLICY?

If an item arrives damaged please contact us as soon as possible, together with your order details. We will send you return details to send back the item, to replace the damaged components.

WHAT ARE AIR PLANTS?

Air Plants are unique living plants that may vary slightly from the pictures on the website. We do our best to choose the healthiest and most suitable Air Plant for your order. It is perfectly normal for the plants to have minor leaf imperfections and vary slightly in size from what is pictured. See our Air Plant Care page for more information about looking after your plant and all orders come with care instructions.

SECURITY & PRIVACY

Ecobubbles will not sell your information. The information you provide is used solely to process orders. Your billing information is never shared. Your email address will not be given to any third party companies, and will solely be used to communicate any information concerning your order.
Ecobubbles uses Shopify Ecommerce and is Level 1 PCI compliant All stores powered by Shopify include Level 1 PCI Compliantweb hosting and shopping cart software. Rest easy knowing customer data is secure.


HOW DO WE CONTACT ECOBUBBLES?

Email: info@ecobubbles.co.nz

Phone: 021 687 877